Frequently Asked Questions (FAQ)

Handling time: 1–2 business days
Transit time: 3–5 business days
Estimated delivery: 4–7 business days

See our Shipping Policy for full details.

Yes — we offer free shipping on all UK orders. Details available in our Shipping Policy.

You can cancel your order within 2 hours of placing it. After that, it may already be processing or shipped and changes are no longer possible.

We offer a 30-day hassle-free return policy. See our Returns & Refunds Policy for instructions and eligibility.

Item Inspection:
Once we receive the returned item, we inspect it within 5 business days to confirm it meets return criteria.
Approved refunds are issued to your original payment method.
Banks and card issuers may take additional time to post funds (typically 1-7 business days). In total, the full refund process may take up to 12 business days from the date we receive your return.

Read more in our Returns & Refunds Policy.

Yes — we offer a 30-day product guarantee. If something isn't right, we’ll make it right.

Email: support@finleycrest.com
Phone: +44 20 38074316
Contact form: Contact

Yes — we accept bulk orders. Please reach out for volume pricing or B2B requests.

We recommend treating exchanges as return + re-order. Simply return the item and place a new order for the correct variant. Full steps in our Returns & Refunds Policy.

You'll receive a tracking number by email once your order ships. You can also use our Track Order page at any time.